Get all the latest AMOCO information about Coronavirus (COVID-19) on this page. We will have updates as needed to keep our members informed. You can also keep up with all updates by following us on Facebook or Twitter.
Released: May 22, 2020
Upcoming Holiday Closure and Branch Information
Please be advised that the credit union will be closed on Monday, May 25th, in observance of Memorial Day. Regular branch hours will resume on Tuesday, May 26th continuing with limited lobby capacity via curbside texts (except for Nassau Bay and Marathon Galveston-Bay Refinery branches). As a reminder, all lobby services can be performed through our drive thrus, most of your transactions can be performed through Online and Mobile Banking services, and cash can be obtained from AMOCO ATMs and through our Allpoint ATM network . You can also contact our Call Center at 800.231.6053 for assistance.
Please note, on Friday, May 29th through Wednesday, June 3rd, AMOCO will be expecting longer wait times in our drive-thrus, lobbies, and Call Center due to Social Security and payroll deposits. To prepare, we ask that you please plan ahead.
If you have questions, please send us a message.
Released: May 8, 2020
In an effort to prevent the spread of COVID-19, we want to remind you that all services can be performed using our full-service drive-thrus. Also, most of your transactions can be completed through Online and Mobile Banking services, and cash can be obtained from AMOCO ATMs and through our Allpoint ATM network . You can also contact our Call Center at 800.231.6053 for assistance.
Beginning Monday, May 11th, several AMOCO lobbies will open and operate at limited capacity by using our curbside text check-in. If you wish to check into a lobby, please text your name and service needed to the number that is posted in that branch’s parking lot. Please wait in your car until an AMOCO representative texts back to inform you it is your turn to be served.
Branch Hours & Re-Openings
Monday, May 11th: Regular branch hours will resume with limited lobby capacity.
Monday & Friday: 9:00 a.m. – 5:30 p.m.
Tuesday – Thursday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 12:00 p.m.
Monday & Friday: 8:00 a.m. – 6:00 p.m.
Tuesday – Thursday: 8:00 a.m. – 5:30 p.m.
Saturday: 8:00 a.m. -12:00 p.m.
Clear Lake (does not include curbside check-in, we will manage lobby capacity)
Our Nassau Bay and Marathon Galveston-Bay Refinery branches will remain closed until further notice.
Shared Branching will also be unavailable until further notice.
Stop the Spread
It is our responsibility to serve you, and we are committed to keeping both you and our employees’ health and safety a top priority. AMOCO will continue to monitor recommendations from the CDC, state, and local health and public officials. For this reason, we recommend that all visitors wear a face mask and practice social distancing when visiting our branch lobbies. As always, please continue to check our website for continuous updates about AMOCO and COVID-19. Updates related to reopening will be posted every Friday or as needed.
If you have questions, please send us a message.
Released: April 30, 2020
We’re Still Open for You
The COVID-19 experience has changed the way we have worked, but it has not changed our mission to serve the financial needs of our members. On behalf of the entire credit union, we would like to thank you, our members, for your patience and understanding during these unprecedented times, and we hope you and your loved ones are safe and healthy.
Over the past seven weeks, AMOCO has successfully served its members with little to no disruption by offering traditional branch lobby transactions through the drive-thru, Monday through Friday from 9:00 a.m. to 5:00 p.m. and from 8:00 a.m. until Noon on Saturday. Additionally, our temporary remote workforce has continued to assist by phone and online through our Online and Mobile Banking App to ensure that all members can access their funds quickly and safely.
While the spread of COVID-19 has slowed down, our branch lobbies will remain closed until further notice, and all drive-thru locations will remain open. We understand that many local area businesses are preparing to reopen their doors much earlier to restore business operations. While a reopening of all AMOCO branch lobbies is imminent, we are well prepared and ready to continue with drive-thru, phone, and online services during the following business hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m
Phases of Re-Opening
It is our responsibility to serve you, and we are committed to keeping both you and our employees’ health and safety a top priority. AMOCO will continue to monitor recommendations from the CDC, state, and local health and public officials as we prepare to reopen our branch lobbies. As always, please continue to check our website for continuous updates about AMOCO and COVID-19. Updates related to reopening will be posted every Friday.
As a reminder, most of your transactions can be performed through Online and Mobile Banking services, and cash can be obtained from AMOCO ATMs and through our Allpoint ATM network . You can also contact our Call Center at 800.231.6053 for assistance.
Released: April 13, 2020
We're Still Open For You
Released: April 3, 2020
We're Still Open for You
While our AMOCO branch lobbies will remain closed until further notice. Our drive-thru service locations will be available the following hours during the week of April 4 – April 10:
Saturday, April 4: 8:00 a.m. – 12:00 p.m.
Monday, April 6 – Friday, April 10: 9:00 a.m. – 5:00 p.m.
Saturday, April 11: Credit Union closed in observance of Easter
As a reminder, most of your transactions can be performed through Online and Mobile Banking services, and cash can be obtained from AMOCO ATMs and through our Allpoint ATM network. You can also contact our Call Center at 800.231.6053 for assistance.
Released: March 27, 2020
We're Still Open for You
Released: March 24, 2020
We're Still Open for You
It has been announced that in an effort to slow the spread of COVID-19 in the community, Galveston and Harris Counties have issued a “Stay at Home Order.” This order will take effect Tuesday, March 24, 2020 at 11:59 p.m. through Friday, April 3, 2020 at 11:59 p.m.
AMOCO Federal Credit Union is deemed an “essential business” and will remain open to our members during this time. While our branch lobbies will remain closed, our drive-thru locations will be open this week, Monday – Friday, 9:00 a.m. – 5:00 p.m., and will continue to offer full services. Our Call Center and eBranch teams are also available to assist with loans and new accounts. Our Call Center can be reached at 800.231.6053. To apply for a loan or open a new account online, you can log in to your account through our website or our Mobile App.
Released: March 22, 2020
Please be advised, AMOCO branch drive-thru hours have changed and will be open from 9 a.m. until 5 p.m. this week.
Released: March 19, 2020
Saturday Drive-Thru Closure
Updated: March 18, 2020
Released: March 17, 2020
Branching Out to You – Available Services
We are committed to serving our members while keeping the safety of you and our employees a top priority. Although our lobbies are currently closed, we are still determined to provide you with the best service. You don’t have to leave your home or personal ‘bubble’ to satisfy your banking needs. Take advantage of all our available services.
Here to Serve
Our drive-thru locations will continue to offer full services during normal business hours. Still, we are encouraging members to utilize eBranch or Call Center outlets if you can to avoid having to leave your home or experience delays in the drive-thru. We have implemented a remote workforce so that we can continue to serve you by phone and online.
|✔ Night Drop Available Also|
|✔ Night Drop Available Also||✔|
|View Account Balances/History||✔||✔||✔|
|View Pending Transactions||✔||✔||✔|
Loan or Credit Card
|✔ Night Drop Available Also||✔||✔|
|Stop Payment Request||✔||✔||✔|
|Open an Account||✔||✔||✔|
|Update Address & Contact Information||✔||✔||✔|
|eBranch Setup & Password Reset||✔||✔||✔|
Our Temporary Financial Assistance Program was established because your financial success is important to us. We encourage you to get help early to keep AMOCO financial issues from turning into major, complex, long-term difficulties.
We can help determine the best way to provide assistance. Some possibilities include:
- Skip-a-Pay options for loans
- Loan re-write or extension
- Penalty-free certificate withdrawals
- Consolidation loans
- Financial counseling
Call our Call Center or contact us if you need financial assistance.
Released: March 16, 2020
Branch and Lobby Updates
In an effort to reduce the risk of spreading Coronavirus (COVID-19), President Trump has asked the nation to avoid gatherings of 10 or more. To do our part, AMOCO’s management team has determined to close our Clear Lake Branch and all branch lobbies, effective Tuesday, March 17, until further notice.
This situation should not be taken lightly, and we should all do our part to keep ourselves, loved ones, and others healthy. AMOCO is still here to help you with all your financial needs, and we will get through this time together.
Lobbies may be closed, but we will continue to serve you by offering all services through our drive-thrus, call center, and eBranch.
Ways we can serve:
- If you need to close on your Real Estate Loan, we will handle these requests by appointment only.
- If you need a new debit card, we can send a replacement through our drive-thru.
- If you need temporary financial assistance, we can help over the phone (800.231.6053) or electronically.
As always, please check our website for continuous updates about AMOCO and COVID-19. We appreciate your ongoing patience and understanding during this time, and we hope you and your loved ones stay safe and healthy.
Released: March 14, 2020
Alvin Branch Lobby Closure
- Avoid unnecessary contact in social situations
- Practice regular hand washing and sanitation
- Stay home if you’re feeling sick
- Drive-Thru Service Locations – only available during normal business hours
- AMOCO ATMs – available outside of all branch locations
- Allpoint ATM Network – 55,000 locations worldwide
- Shared Branch Co-Op – more than 6,000 locations (some credit unions may be closed and/or offering limited services, please check their website)
- Online and Mobile Banking – access to your online account
- Loan Application – Apply from your computer or phone
- Open an account – Open from your computer or phone
- Mobile Deposit – through our Mobile App, in Apple and Google
- Telephone Services – 800.231.6053
- Apple Pay, Google Pay and Samsung Pay – securely add your AMOCO debit and credit card(s) to your mobile wallet
Released: March 13, 2020
Please note, that Nassau Bay City Hall and Marathon Galveston-Bay Refinery have been closed to the public or are allowing essential staff only. Due to the building closures, our branches will also be closed at these locations. The buildings are expected to be closed today until March 20, 2020.
All other AMOCO branches will continue normal operations during business hours until further notice. Click here for a list of branch locations.
Released: March 12, 2020
Important Information about March Events
- Car Sale Event
- Select Partner Luncheon
- Egg Hunt
Released: March 12, 2020
Important Information Regarding Coronavirus (COVID-19)
AMOCO Federal Credit Union is closely monitoring Coronavirus (COVID-19) and is aware of its global impact, as well as here in the United States. Our commitment to the health and safety of our members and employees is of the utmost importance. In addition, we take our corporate citizen responsibility serious and will do our part to help prevent the spread of COVID-19.
We have already taken a series of precautionary steps to minimize the risk for staff and members.
While we have implemented certain aspects of our Pandemic Contingency Plans, we want to minimize disruptions of services to our members so our branches will remain open until further notice. However, during this time, we urge members to use our drive-thru services for cash transactions, Night Drops for after-hour deposits, Online and Mobile Banking (eBranch) services, Telephone Services (Call Center and C.U.A.R.T), and also, our ATM network. Remember to sanitize or wash your hands after using an ATM.
With the convenience of our eBranch and Telephone Services, you don’t have to leave your house to do your banking. Here are a few services we provide:
We are committed to serving our members while keeping the safety of you and our employees top priority. Even though we closed our lobbies, we are still determined to provide the best service. You don’t have to leave your home or personal ‘bubble’ to satisfy your banking needs. Take advantage of all our available services.
It is our responsibility to serve you, our members, and we are committed to keeping both you and our employees’ health and safety a top priority. AMOCO will continue to take necessary steps as warranted and will work closely with local health and public officials.
Please visit this page for more AMOCO updates regarding Coronavirus (COVID-19). If you have questions, please send us a message.
For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.
Call Center Information related to COVID-19 provided by Harris County Public Health.
Harris County Residents – 832-927-7575 (9 a.m. – 7 p.m. everyday)
City of Houston Residents – 832-393-4220 (9 a.m. – 7 p.m. M-F; 9 a.m. – 3 p.m. Sat)
Fort Bend County Residents – 281-633-7795 (8 a.m. – 5 p.m. M-F)
Harris Health System – 713-634-1110 (9 a.m. – 7 p.m. everyday; use for clinical questions)