Help Center

We’re here to help. 

How can we help today?

Report Lost or Stolen Card

The fastest way to report and disable a lost or stolen debit or credit card is by logging into your account through our Online Banking or Mobile App. Taking this action immediately ensures your account’s security and helps prevent unauthorized use.

How to report your card:

  • Log in to Online Banking or Mobile App.
  • Online Banking: Click Service Hub  and select Debit Card or Credit Card from the options.
  • Mobile App: Tap More in the bottom menu. Select Service Hub and tap Debit Card or Credit Card from the options.
  • Navigate to Lost or Stolen and complete the prompts. 

Dispute a Debit Card Transaction

We’re thrilled to introduce an exciting new service that allows you to dispute debit card transactions effortlessly through Online Banking and our Mobile App! Take control of your finances with the ability to initiate disputes, upload essential documents, and track your submission in real-time—all from the convenience of your device.

How to dispute a debit card charge:

  • Log in to Online Banking or Mobile App.
  • Online Banking: Navigate to the Service Hub tab and select Debit Card Dispute.
  • Mobile App: From the bottom menu, tap More → Service Hub → select Debit Card Dispute.
  • Fill out the form to start your dispute.
  • Click or tap Select Transactions and then click or tap the plus (+) icon to add the transaction you wish to dispute.
  • Select Next and confirm your electronic signature consent.
  • Complete the form and accept the Terms and Conditions.
  • Select Next and upload any supporting documents, if available.
  • Click or tap Done to submit your dispute.

Report Fraud, Suspicious Activity, or Phishing Attempt

If you believe you received a fraudulent message (text or email) that appears to be from AMOCO FCU, please report it by completing this form.

REPORT

Ways to Protect or Prevent Fraud

Our fraud center offers helpful information on how to protect your accounts and spot scams.

LEARN MORE

Notice Regarding Member Expulsion Policy

Why we shared our member expulsion policy

As part of our commitment to transparency and maintaining a respectful, inclusive environment for all, we recently shared a copy of our Member Expulsion Policy with our membership.

The purpose of this communication is to ensure clarity and compliance, and to help every member understand the circumstances under which the credit union may close accounts or terminate membership. This is part of our ongoing effort to uphold the values that make our credit union strong.
Please rest assured—this update does not indicate any immediate impact on your membership.

We appreciate your continued support and understanding. If you have any questions or would like to discuss further, our team is here to help.

Need Further Assistance?

How Can We Help? Use the quick links below to get where you need to.

Virtual Assistance

Do you have account related questions? Want to open a new account, apply for a loan, or get help with fraud? Our representatives are available for a virtual consultation.

Available weekdays 9:00 a.m. – 5:00 p.m. and Saturday 9:00 a.m. – 12:00 p.m.

Let's Talk

Ask a Question

Have a quick question? Click the “We’re Online” button below. For account specific questions, log in to Online Banking and use Message Center.

Available weekdays 8:00 a.m. – 6:00 p.m. and Saturday 8:00 a.m. – 12:00 p.m.

Log in to Online Banking

Phone Assistance

To speak with a representative, please call (800) 231-6053. Our representatives are available to answer account-related questions and provide support by phone.

Available weekdays 8:00 a.m. – 6:00 p.m. and Saturday 8:00 a.m. – 12:00 p.m.

Call Us

Report Fraud, Suspicious Activity, or Phishing Attempt

If you believe you received a fraudulent message (text or email) that appears to be from AMOCO FCU, please report it by completing this form.

Monday – Friday
8:00 a.m. – 6:00 p.m.

Saturday
8:00 a.m. – 12:00 p.m.

REPORT

Additional Ways to Contact Us:

Debit Cards

Reset Pin: 800.567.3451
Report Lost/Stolen Card: 800.231.6053

Mortgage

Purchase/Refinance: 409.941.8620
Loan Servicing: 409.941.8659 

AMOCO Investment & Retirement Services

409.941.8696

Credit Cards

Reset Pin: 888.886.0083
Report/Dispute a Transaction: 800.231.6053

Title Department

409.359.8031

Insurance

Get A Quote

Telephone Banking System (C.U.A.R.T.)

409.948.4017
800.327.2051

Make a Loan Payment

Loan Payment Center

Credit Counseling

409.941.8601