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Fraud Messages

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Fraud Alerts

AMOCO will never directly contact you to ask for personal information, whether it is by phone, social media, or email. Our top priority has and always will be to keep your financial and personal information secure and confidential. 
 
To help protect members’ personal information, AMOCO uses text alerts to notify and verify members’ debit card transactions. The text message only requests a YES or NO reply from the member. If you receive this message, please respond with a YES or NO reply to confirm whether or not you made the purchase. Please note that these texts do not ask for any personal information (PIN, Online Banking Password, SSN, etc.).
 
If you received a suspicious fraud message (Text, Email, Phone Call, or Mail) claiming to be from AMOCO, please do not respond and contact us directly and report the suspicious message you received. By reporting the suspicious messages, we will be able to investigate and inform the rest of our membership.
 

Please use the form below only to report fraud messages in the form of Text, Email, Phone Calls, or Mail. Please do not report debit or credit card transaction fraud on the form below. To report Debit Card Fraud, contact us directly. To report Credit Card Fraud, please contact 800.820.8450.

Fraud Prevention Tools

While it’s impossible to prevent frauds and scams, there are ways to minimize your risk.

Multiple communication devices

Call Center

If you have received a suspicious email, phone call, or text claiming to be from AMOCO, please do not respond. Instead, call us directly through our Call Center at 800.231.6053.

Youth Meet-ups

Wednesday Wisdom

Each week on our social media channels
(Facebook | Instagram), we post “Wednesday Wisdom” to educate members about our services, fraud prevention, and identity theft tips to decrease the likelihood of becoming a victim.

On-Site Visits

Enhanced ID Theft Resolution

MasterCard offers a unique blend of complimentary solutions to help protect your account and resolve identity theft incidents, including Identity Monitoring, 1Bureau Credit Monitoring, Financial Account Takeover Alerts and White-Glove Restoration Service for complex situations.2

1 For specific restrictions, limitations and other details, see your card agreement or contact AMOCO Federal Credit Union. 2Sign up required for some services. Call 1.800.Mastercard for sign up details, or visit mastercard.com. Mastercard is a registered trademark of Mastercard International Incorporated.

Security and Fraud Articles

Report a Fraudulent Message

Please use the form below only to report fraud messages in the form of Text, Email, Phone Calls, or Mail. Please do not report debit or credit card transaction fraud on the form below. To report Debit Card Fraud, contact us directly. To report Credit Card Fraud, please contact 800.820.8450.

External Link Disclosure

By accessing this link, you will be leaving AMOCO FCU's website and entering a website hosted by another party.

Although AMOCO has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the credit union's website. The other party is solely responsible for the content of its website.

We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the credit union.

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