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Online Banking/App FAQs

The answers you need to the questions you have.

If you forgot your username, you can click ‘Forgot Username’ on our mobile app or on our website. You will need to provide the following to recover it:

  • Birth Date
  • Social Security Number
  • Member Number

Once you enter the above credentials, your username will be given to you.

If you are still having issues logging in, you can call us: 409.948.8541 or send us a Let’s Talk request from our homepage.

If you forgot your password, you can click ‘Forgot Password’ on our mobile app or on our website. You will need to provide the following to recover it:

  • Online Banking Username
  • Birth Date
  • Social Security Number

Once you enter the above credentials, you will be given an option of where to send your temporary password (email or text).

If you are still having issues logging in, you can call us: 409.948.8541 or send us a Let’s Talk request from our homepage.

Yes, we have mobile deposit in our app. Simply, click the bottom tab labeled ‘Deposit Check’ and follow the prompts.

Hold times on deposited checks are based on the individual deposit. Regularly, mobile deposits are available every two hours and are typically available within 30 minutes of the below posting times.

Regular business week: 9:00 a.m., 11:00 a.m., 1:00 p.m., 3:00 p.m., and around 5:00 p.m.

Saturdays: 9:00 a.m., 11:00 a.m.

Please refer to our Funds Availability Policy.

Yes, AMOCO’s Online Banking has Account Alerts.

Alert, setup:

  • Click More Tab
  • Click Settings Tab
  • Then Choose, Notifications

There many notifications you can set up with various rules, just tap the cog (wheel) of the alert you wish to set, switch the toggle on, and make your alerts. You can make as many alerts as you like.

Please note: Only eBranch login and initiated transfer alerts are instant. Other alerts are not instant and will be sent out throughout the day.

Credit Cards will be available only to the primary member of your membership through the AMOCO eBranch.  Joint cardholders may register at www.GoToMyCard.com to view credit card information and make payments.

Yes, under the Account section you can look up your Tax information, under the Tax Information tab. However, 1099 Forms are not available.

Yes, our new eBranch supports file downloads for major finance management software, such as Quicken, Mint, etc. We also support Quick WebConnect, which allows users to add and sync accounts directly within Quicken.

You may download by clicking the download icon on your Account Details screen after choosing an account from your dashboard.

Yes, there are two ways to transfer funds to someone who is not an AMOCO member.

Online Steps:

  • Click the ‘Classic’ tab in Transfers
  • Under ‘Don’t see the account you want to transfer to?’
  • Click ‘Add an external account’

Mobile Steps:

  • Tap ‘Transfers’
  • Tap ‘Add Account’ in the top right
  • Then, choose ‘External Account’

For both mobile and online you will need the following information:

  • External Account Type
  • External Routing Number
  • External Account Number

Use Pop Money in Bill Pay

  • Click Bill Pay tab and agree to the Terms
  • Click the Popmoney tab
  • Verify your email and number
  • Follow prompts, and have the following available
    • Payees Name
    • Payees email and number OR their financial institution’s routing and account number
  • Set up the amount and when to pay them

Yes.

Online Steps:

  • Click the ‘Classic’ tab in Transfers
  • Under ‘Don’t see the account you want to transfer to?’
  • Click ‘Add another account at AMOCO FCU’

Mobile Steps:

  • Tap ‘Transfers’
  • Tap ‘Add Account’ in the top right

For both mobile and online you will need the following information:

  • Recipients Last Name
  • Recipients Member Number
  • Recipients Account Number

Check Stop Payments can be completed by selecting “Check Services’ widget. All other Stop Payments can be requested in our ‘Message Center’ widget located within the ‘More’ tab.

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Although AMOCO has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the credit union's website. The other party is solely responsible for the content of its website.

We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the credit union.

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