Interactive Teller Machines (ITMs)

Interactive Teller Machines (ITMs) provide you with the latest self-serving drive-thru banking technology with the convenient features of an ATM. Drive up, touch the screen, and complete your banking needs through the ITM screen or get assistance from a live local AMOCO Teller!

Interactive Teller Machines (ITMs)

See how it works:

Two ways to use Interactive Teller Machines (ITMs):

  • Enhanced ATM Access
  • Live Teller Assistance

How to get started with an Enhanced ATM Access:

The ATM assistance allows for several enhanced ATM transactions, including the ability to: withdraw cash in denominations of $1, make deposits without an envelope or deposit slip, and get check images printed on your receipts.

To get started, simply insert your debit card.

 

How to get started with a Live Teller Assistance:

During business hours, connect with a live AMOCO Teller for assistance with transactions you’d typically make within our lobbies. Our live tellers are local and operate at our traditional branches.

To get started, tap the screen to speak with a live teller.

Here’s what you can do at an ITM:

  • Cash Deposits
  • Withdrawals
  • Transfers
  • Loan Payments
  • Balance Inquiries
  • Check Deposits
  • And Much More!

Benefits:

  • Faster and offers more privacy than a traditional teller line
  • Use our ITM as either an ATM or ITM
  • Option to speak with a live AMOCO teller
  • Easily accessible for the hearing-impaired
ITM Video

Here at AMOCO Federal Credit Union, we understand the importance of a personal interaction as well as the many benefits that come along with innovative new technology. Our new Interactive Teller machines combine the best of both worlds, where you’ll receive the customer service you expect from an AMOCO representative combined with the self-service aspects of regular ATM, all from the convenience of your car at your local branch’s drive-thru.

Here’s what you can do at an ITM:

  • Cash Deposits
  • Withdrawals
  • Transfers
  • Loan Payments
  • Balance Inquiries
  • Check Deposits
  • And Much More!

To get assistance from a video teller, simply tap the Request Teller Assistance button. and you’ll be connected.

Video Teller: “Welcome to AMOCO. My name is Christina. How can I help you today?”

Member: “Hi, I’m trying to make an AMOCO auto loan payment with a check, and I also want to cash a check. Am I able to do that through the ITM?”

Video Teller: “Yes. I can assist you with both of those items today. If you could please enter in your membership number into the keypad or you can insert your debit card and enter in your PIN number, whichever is most convenient for you.”

[Member inserts debit card]

Video Teller: “Thank you. One moment please while I start your first transaction. You can now insert the check for your loan payment.”

[Member inserts check]

Video Teller: “And did you have a preference for your denominations for the cash back?”

Member: “Yes. I’d like to have all $20 bills, please.”

Video Teller: “Perfect. Is there anything else I can help you with today?”

Member: “That would be it. Thank you for your help.”

Video Teller: “Great. Thank you for visiting us. And don’t forget to grab your debit card. We hope to see you again soon.”

Interactive Teller Machines (ITMs) Hours and Locations

Enhanced ATM Hours:

24/7 access

Live Teller Assistant Hours:

Monday & Friday

8:00 a.m. – 6:00 p.m.

Tuesday – Thursday

8:00 a.m. – 5:30 p.m.

Saturday

8:00 a.m. – 12:00 p.m.

Please note, hours are subject to change.

Locations:

Clear Lake City

Tuscan Lakes

Question Mark

Interactive Teller Machine (ITM) FAQs

The answers you need to the questions you have.

Interactive Teller Machines (ITMs) is an innovative banking technology offering members high tech with a personal touch. ITMs look like ATMs but include video screens so members can see and speak one-to-one with a live AMOCO Teller for help with their accounts or make secure transactions.

We have two self-serving ITMs that can be found at our Clear Lake City Branch and Tuscan Lakes Branch drive-ups.

If you are using the ITM as an ATM, then yes, you will need your Debit Card and will need to know your PIN.

If you are using the ITM with a Live Teller, then no Debit Card or PIN is necessary.

Almost everything a traditional Teller can do can be done at the ITM. This includes cash deposits, withdrawals, transfers, loan payments, balance inquiries, check deposits, and other account-related services.

Unlike your typical ATM, Interactive Teller Machines (ITMs) are enhanced to virtually perform most transactions that you can do inside a branch with the option to speak with a personal AMOCO Representative using live video.

Our live AMOCO Tellers are local and operate at our traditional local branches.

Yes! Our ITM makes drive-thru services an even greater experience! Now you can speak with an AMOCO Teller virtually in the comfort of your car. Cashing a check, making a loan payment, or depositing funds has never been more convenient.

ITMs cannot be used to deposit or dispense coins.