Video Banking

With Video Banking, you can virtually meet with an AMOCO Financial Representative to get expert advice about our products and services. We are a click away to help you every step of the way.

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Introducing Video Banking

Mobile App Video Banking

Video Banking Tutorial

Video Banking is a new method to serve members virtually in a safe and socially distant manner. With Video Banking you can virtually meet with a financial service representative and receive expert advice about our products and services.

Video Banking includes:

  • Opening accounts
  • Getting a new loan
  • Assistance with current accounts or loans
  •  Help with fraud
  • And much more!

How to get started with your mobile phone:

1. Download our Video Banking App
2. Enable your microphone and camera
3. Click ‘Start Your Call’
4. Choose your preferred service and language
5. Enter your information

  • You can easily scan your ID or documents by taking a picture through the Video Banking Mobile App.
  • Upload and send documents directly to your AMOCO Representative through Video Banking Mobile App.
  • Open links sent to you from your AMOCO Representative.
  • Conveniently sign documents from your phone.

Be sure to tell us how we did once the session is complete.

Web Video Banking

Web Video Banking

Video Banking is a new way to serve members face-to-face without ever having to leave your home. With Video Banking you can virtually meet with a Financial Representative and receive expert advice about our products and services.

Video Banking includes:

  • Opening accounts
  • Getting a new loan
  • Assistance with current accounts or loans
  •  Help with fraud
  • And much more!

To get started:

1. Open Video Banking in Chrome
2. Enter your Name, Email, and Phone Number
3. Agree to the Terms and select Confirm
4. Make sure your audio and camera are enabled

  • You must use Chrome as your browser and have audio and video capabilities to join a Video Banking virtual call, if not you will receive an error.
  • Select appropriate camera, microphone, and speakers.
  • Once you’re in the call, you have the option to add family members to join if needed.
  • Upload and send documents directly to AMOCO.
  • Open links sent to you from your AMOCO Representative safely and securely.
  • Chat with an AMOCO Representative.

Don’t worry if you received a Technical Issue Alert, an AMOCO Representative will call you on the number you provided.

Be sure to tell us how we did once the call is completed. Start a virtual call today!

In-Branch Video Banking

In-Branch Video Banking

Video Banking is a new method to serve members in-branch in a safe and socially distant manner. With Video Banking you can meet with a Financial Service Representative and receive expert advice about our products and services.

Video Banking includes:

  • Opening accounts
  • Getting a new loan
  • Assassinate with current accounts or loans
  •  Help with fraud
  • And much more!

Here’s what you can do:

  • You can easily scan your ID or documents by taking a picture through the Video Banking Mobile App.
  • Upload and send documents directly to your AMOCO Representative through Video Banking Mobile App.
  • Open links sent to you from your AMOCO Representative.
  • Conveniently sign documents from your phone.

Be sure to tell us how we did once the session is complete. Come in and see us for a virtual visit today!

At the click of a button, speak to a live AMOCO representative who will help serve your financial needs.

We’re excited to talk to you about:

  • Becoming a member
  • Opening accounts
  • Applying for new loans
  • Current account and loan assistance 
  • Help with fraud
  • Much more!

For all other inquiries, please contact our Call Center or fill out a Let’s Talk Form.

Features:

  • Talk to an AMOCO financial expert about our products and services
  • It’s convenient, safe and secure
  • Easily upload and sign documents
START YOUR CALL

Video Banking Access

We have three ways to access Video Banking:

  • Computer / Web
  • Mobile App 
  • In-Branch
How to get started with a computer:
  1. Open Video Banking in Chrome from a laptop or computer (a Chrome browser  is required)
  2. Enter your Name, Email, and Phone Number
  3. Agree to the Terms and select Confirm
  4. Make sure your audio and camera are enabled
How to get started with your mobile phone:
  1. Download our Video Banking app
  2. Click ‘Start Your Call’
  3. Choose your preferred service and language
  4. Enter your information
  5. Make sure your audio and camera are enabled
How to get started in-branch:
Easy, stop by a branch and we will get you set up.

While you’re on the call, you have the option to add a family member if needed.

Video Banking
START YOUR CALL
Video Banking App

Don't have a laptop or PC?

Download our Video Banking Mobile App!

Download on the App Store
Google Play

Meet Our Video Banking Experts

Mauricio Video Banking Expert
Mauricio has been a part of the AMOCO team since 2019! Mauricio describes himself as outgoing, hard-working, and a team player. Mauricio is excited to be your Video Banking expert, and help member's in different locations securely.
Victoria Video Banking Expert
Victoria can help serve the financial needs of members, by assisting with account openings, managing accounts, disputing fraud, and more! Victoria describes the Video Banking experience like face-timing a friend. She is helping members no matter where they are located, she can assist virtually anywhere, and you never have to visit a branch.
Jalyn Video Banking Expert
Jalyn is self-described as ambitious, optimistic, empathetic, and confident. Jalyn started her career at AMOCO in 2020 as part of our Call Center team, worked her way up to help our members, and gained a strong passion for processing loans.
Keisha Video Banking Expert
Meet one of your favorite familiar faces and Video Banking Expert, Keisha. Keisha's diligent work and acquired the skills to help AMOCO members ensure their financial needs are met.
Video Banking Expert Wesley
With a degree in finance, Wesley has always wanted to help people in the best way he can to improve members' financial literacy. He credits his family, who have been members of AMOCO since before he was born, with influencing him to have a sound financial background. As a Video Banking expert, he's here to help with your financial needs.

Video Banking Hours and Locations

Online and Mobile Video Banking Hours:

Monday & Friday

9:00 a.m. – 5:30 p.m.

Tuesday – Thursday

9:00 a.m. – 5:00 p.m.

Saturday

9:00 a.m. – 12:00 p.m.

Please note, hours are subject to change.

In-Branch Video Banking Locations:

Alvin

Bay Colony

Clear Lake

Clear Lake City

Friendswood

Galveston

Santa Fe

Texas City

Tuscan Lakes

Question Mark

Video Banking FAQs

The answers you need to the questions you have.

Video Banking Hours:

Monday & Friday

9:00 a.m. – 5:30 p.m.

Tuesday – Thursday

9:00 a.m. – 5:00 p.m.

Saturday

9:00 a.m. – 12:00 p.m.

Please note, hours are subject to change.

You must use a Chrome browser to use Video Banking. Also, your camera and microphone must be enabled or you will receive a ‘Device Permissions Blocked’ alert. 

No you can use Video Banking in-branch, a computer or our mobile app. 

With Video Banking, you can open, upload, and send documents safely and securely to the AMOCO representative helping you.

No worries, our representative will call you back on the number you provided when you first signed in. 

Bay Colony

Clear Lake

Friendswood

Santa Fe

Texas City

Tuscan Lakes