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Online Safety and Security 


According to the Anti-Phishing Working Group, criminal phishing, (e-mail) smishing (text messaging), and vishing (telephone) attacks increased nearly 600 percent in 2009. During December 2009 alone, several credit unions have reported phishing, smishing, and vishing scams mimicking their organizations.

Phishing scams are generally "spoofed" emails and fraudulent web sites that often contain "stolen" images from trusted sources to make it appear they're being sent by someone (or organization) you already know and trust. These emails then ask you to provide or "verify" your personal, private information (passwords, credit card numbers, account numbers, etc...).

The following are examples of Phishing requests mimicking a credit union:

  • "Your account has been temporarily suspended because of a security breach at our credit union. Please provide your information to our security department to reactiviate your account."
  • "Your credit card was suspended. Our customer service department needs your information to reinstate your card."
  • "Your loan is delinquent. Payment is needed 'immediately' (over the phone)."

To avoid phishing scams, be cautious when using the Internet and when responding to telephone solicitations:

  • Be suspicious of any email that is marked "urgent request" and asks for personal information.
  • If you are not sure if an email is authentic, do not click on the links contained in the email.
  • NEVER fill-out emailed forms that request personal information.
  • Double check that web sites you are submitting your credit card or personal information through are secure. Look for http:// to appear in front of the address you are using in the browser bar.
  • Review your account activity or statements regularly to make sure there are no irregularities.
  • Be suspicious of emails that claim to be from your financial institution (if they request information from you).
  • Install a firewall, as well as an anti-spyware program on your computer.
  • To report phishing emails you have received, forward them to the Federal Trade Commission and the Internet Fraud Complaint Center of the Federal Bureau of Investigation.

Please review the Anti-Phishing Working Group consumer advice located at

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